Your Trust Matters to Kukoo Montessori
At Kukoo Montessori we believe in earning your trust by keeping your personal information safe and secure. This Privacy Policy explains what we collect, how we use and protect it and how you can manage it. By using our website you agree to the terms below. If you don’t agree with any part of this policy we kindly ask you not to use our services.
What information do we collect?
- Personal Details: Name, email address, phone number, shipping address, billing address – the basics to process your orders.
- Payment Information: Credit card numbers or other payment methods you provide at checkout. Don’t worry, your financial info is encrypted.
- Browsing Data: browser type, IP address and operating system (OS) to improve your online experience.
- Order Related Information: When you place an order, we collect data to fulfill, deliver and confirm your purchase.
If you share information with us for purposes beyond your order (e.g., signing up for newsletters), we’ll ask for your consent first.
What We Do With Your Information?
We use your information to make your shopping experience smooth and personal. Here’s how:
- Order Processing: Process your orders, ship and handle returns/exchanges.
- Customer Service: Answer your questions and help.
- Personalization: Enhance your browsing experience and tailor our website to you.
- Communication: Send updates, promotional emails (if you’ve opted in) or service notifications.
- Compliance: Fulfil legal requirements like fraud prevention and reporting.
We only use your data for these purposes with your consent, our legitimate interests or to comply with the law.
Do We Share Your Information?
We don’t share your information with anyone, unless absolutely necessary to:
- Service Providers: Delivery companies, payment gateways or IT support to help us run.
- Legal Authorities: When required by law or to protect our rights, property or safety.
All third-party partners are contractually bound to protect your information.
How We Protect Your Data?
We take your safety seriously. We use industry-standard security measures to protect your data from being accessed, lost or misused:
- Encryption: Payment data is encrypted with SSL and stored with advanced technology.
- Access: Only authorized people have access to your data and only for approved reasons.
- Audits: Our systems are audited regularly to ensure highest security.
Nothing is 100% foolproof, but we will keep improving our security.
Cookies – For a smoother experience
- We use cookies to remember your preferences, save your cart and to analyze website performance. Cookies can be turned off via your browser settings, but it will affect your experience.
- We also recognize the GPC (Global Privacy Control) signal which allows you to opt-out of certain uses or disclosures of your info. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. We do not recognize any other “Do Not Track” signals sent from your web browser or device other than the Global Privacy Control.
How Long We Keep Your Data?
We keep your data for as long as we need to process your orders or meet legal requirements. If you close your account we’ll delete your data except for what we’re required to keep (e.g. for fraud prevention).
Third-Party Services
- Some of our services use third-party providers (e.g. payment gateways). These providers have their own privacy policies and your data may be subject to those policies when used in those services.
- For example, if your payment is processed by a provider in another country your data may be governed by that country’s laws. Check the privacy policies of those providers for more info.
Your Data
You’re in control. At any time you can:
- Update: Log in to your account to edit.
- Delete: Contact us to delete your account and data.
- Opt-Out: Unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of our emails.
Kids’d Data
The Services are not for kids and we don’t collect personal info about kids. If you are the parent or guardian of a kid who has given us their personal info, you can contact us using the contact details below to have it deleted.
As of the date of this Privacy Policy we don’t have actual knowledge of any personal info of anyone under 16 that we “share” or “sell” (as those terms are defined in the law).
Security and Storage of Your Information
Please be aware that no security is 100% foolproof and we can’t guarantee “security.” Also, any information you send to us may not be secure while in transit. Do not use insecure channels to send us sensitive or confidential information.
We store your personal info for different reasons such as to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable agreements and policies.
Policy Changes
This policy might be updated from time to time to reflect changes in our business or for legal reasons. The latest version will always be on our website and we will notify you of any major changes.
By using our website you agree to the updates.
Complaints
If you have a problem with how we use your personal data please contact us using the details below. If you’re not happy with our response to your complaint you can also appeal our decision by contacting us using the details below or your local data protection authority. For the EEA you can find the list of data protection supervisory authorities here.
Get in Touch
Have questions? We’re here to help!
📧 [email protected]
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Kukoo Montessori, we look after your data and your shopping experience.