At Kukoo Montessori, we select every wooden toy with the intention of sparking joy and curiosity in your child’s life. However, as parents ourselves, we know that sometimes a purchase might not be the perfect fit.
We strive to keep our return process simple, fair, and transparent.
📦 1. Our Return Window
30-Day Risk-Free Return Policy
At Kukoo Montessori, your satisfaction is our priority. We offer a 30-day return window from the date your package is delivered. Whether you changed your mind or simply aren’t in love with the product, you may request a return for a full refund—even for personalized items.
Please note: If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange. For information about delivery timeframes and tracking, please see our Shipping Policy
📋 2. Eligibility for Returns
To be eligible for a return on standard items:
-
The item must be unused and in the same condition that you received it.
-
It must be in the original packaging (please do not discard the box until you are sure you’re keeping the toy).
-
You must have the receipt or proof of purchase (your Order Number is sufficient).
Non-returnable items:
-
Gift cards.
-
Downloadable software products (e.g., printable Montessori guides).
-
Items bought on “Final Sale” or “Clearance.”
💔 3. Damaged, Defective, or Incorrect Items
We take great pride in our craftsmanship, but mistakes or shipping accidents can happen.
If we made an error (e.g., wrong item sent, misspelling by us):
-
We will send you a free replacement immediately.
-
You do not need to return the wrong item (feel free to donate it).
If the item arrived damaged:
-
Please contact us within 48 hours of delivery.
-
Email [email protected] with:
-
Your Order Number.
-
A clear photo of the damage.
-
-
We will issue a full refund or send a replacement—your choice.
Note on Wood Characteristics: Wood is a natural material. Small variations in grain, knots, or texture are not considered defects; they are proof that the toy is made from real, solid wood.
↩️ 4. How to Initiate a Return
If your return meets the criteria in Section 1 & 2, please follow these steps:
-
Email Us: Contact [email protected] with the subject line “RETURN REQUEST – Order #[Your Number]”.
-
Approval: We will review your request within 1 business day. If approved, we will provide you with the Return Shipping Address.
-
Pack & Ship: Pack the item securely. You are responsible for paying for your own shipping costs for returning your item (unless the item is defective).
-
Tip: We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
-
💸 5. Refunds (If Applicable)
Once your return is received and inspected at our warehouse:
-
Notification: We will send you an email to notify you that we have received your returned item.
-
Approval/Rejection: We will also notify you of the approval or rejection of your refund based on the condition of the item.
-
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.).
-
Timeline: Please allow 5-10 business days for your bank to post the refund to your account.
🌍 6. International Returns
For our customers outside the US:
-
The return process is the same (30-day window).
-
Please note that return shipping costs from international locations can be high and are the responsibility of the buyer.
-
Customs duties and taxes paid at the time of delivery are generally non-refundable by Kukoo Montessori, as these go directly to your local government.
🤝 7. Exchanges
We do not offer direct exchanges. Please review your order details (color, size, personalization) carefully before checking out.
❓ Still Have Questions?
We are here to help make things right. Visit our Contact Us page for additional ways to reach our support team.
Email: [email protected]
Phone: +1 (817) 4846268
Address: 25700 I-45 Suite 400, The Woodlands, TX 77386, US