Welcome to the Kukoo Family.
Thank you for visiting Kukoo Montessori. We are delighted to share our passion for premium wooden toys with you.
These Terms of Service (“Terms”) create a legal agreement between you (the “User” or “Customer”) and Kukoo Montessori (“we,” “us,” or “our”). They govern your use of our website and your purchase of our products. We have tried to write this document in plain English because we believe honesty and transparency are the best policiesโboth in parenting and in business.
๐ 1. Acceptance of Terms
By visiting our website, browsing our Montessori collection, or purchasing a toy, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns Policy.
If you do not agree with any part of these terms, please do not use our website.
๐ข 2. About Us
This website is operated by Kukoo Montessori
Contact Information:
Email: [email protected]
Phone: +1 (817)ย 4846268
Address: 25700 I-45 Suite 400, The Woodlands, TX 77386, US
Business Hours: Monday โ Friday, 9:00 AM โ 5:00 PM CST
๐ค 3. Who Can Use Our Services?
To shop with us, you confirm that:
You are at least 18 years old (or have the permission of a parent/guardian).
You are using our site for lawful purposes only.
You will provide accurate, current, and complete information when placing an order (so we can actually deliver your package!).
๐งธ 4. Products & Craftsmanship (Important Disclaimer)
A. The Nature of Wood
Our toys are made from natural materials (Beech, Maple, Rubberwood). Unlike plastic, every piece of wood is unique.
You acknowledge that: Variations in wood grain, texture, and slight color differences are natural characteristics, not defects. These marks are proof that your toy was crafted from real trees, not a factory mold.
B. Personalized Items
If you order a custom item (e.g., an engraved name puzzle):
We will engrave exactly what you type. Please double-check spelling and dates.
Once production begins (24 hours after ordering), these items cannot be modified or cancelled.
C. Product Availability
We reserve the right to limit the sales of our products to any person or region. We may discontinue any product at any time.
๐ 5. Pricing & Payments
A. Currency
All prices are displayed in United States Dollars (USD) unless otherwise noted.
B. Payment Methods
We accept major credit cards (Visa, Mastercard, Amex) and digital wallets via secure processors like Shopify Payments, PayPal, and Airwallex. We do not store your credit card details.
C. Taxes & Duties
US Customers: Sales tax is calculated at checkout based on your state.
International Customers: You are responsible for any import duties, customs fees, or VAT levied by your country upon delivery. We cannot estimate or prepay these fees.
๐ 6. Shipping & Delivery
Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier (FOB Origin).
This means: Once we hand your package to USPS/FedEx/DHL, we are not liable for delays. However, we will always assist you in tracking lost packages and filing claims (see our [Shipping Policy]).
๐ 7. Returns & Refunds
Our [Returns Policy] is incorporated into these Terms.
Key takeaway: Standard items can be returned within 30 days. Personalized items are final sale unless defective.
๐ 8. User Comments & Feedback
We love seeing our toys in action! If you send us creative ideas, suggestions, or photos (via email or social media tagging), you agree that we may, at any time, without restriction, edit, copy, publish, and use them in our marketing.
Don’t worry, we always try to ask for permission or give credit when featuring your beautiful photos!
๐ซ 9. Prohibited Uses
You are prohibited from using the site or its content:
For any unlawful purpose.
To solicit others to perform unlawful acts.
To infringe upon our intellectual property rights (e.g., stealing our product photos or Mary’s blog posts).
To submit false or misleading information.
To upload viruses or malicious code.
โ๏ธ 10. Disclaimer of Warranties; Limitation of Liability
“As Is” Basis We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Kukoo Montessori (including our directors, employees, and suppliers) shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages (including lost profits) arising from your use of any of our products.
In plain English: Our liability is limited to the cost of the toy you purchased. We are not responsible if the delivery is late for a birthday party, or if a child misuses the toy in a way not intended.
๐๏ธ 11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of US, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of this jurisdiction.
๐ 12. Changes to Terms of Service
We reserve the right to update these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
๐ 13. Contact Information
Questions about the Terms of Service should be sent to us at: Email: [email protected]
A Final Note from Mary
These legal terms protect both our small business and you as a valued customer. Our goal is always to resolve any issue with kindness and fairness, long before these “terms” ever need to be enforced.