We’ll Make It Right at Kukoo Montessori
At Kukoo Montessori we value your trust and want every wooden toy you buy from us to bring happiness and satisfaction. But if something isn’t quite right we’re here to make the return and refund process as easy as possible. Below you’ll find all the details you need to navigate this process.
Your 30-Day Window
From the moment your order arrives at your door, you have 30 days to decide if it’s the right fit for your little one. If it’s not no worries! Let us know within this time frame and we’ll walk you through the return or refund process.
What Can I Return or Refund?
We accept returns or refunds for the following reasons within 30 days of receiving your order:
- Wrong Item: We sent you the wrong item, let us know and we’ll send the correct one or refund.
- Damaged in Transit: Your wooden toy arrived damaged or defective we’ll replace or refund.
- Incorrect Size or Variation: The product size or variation is different from what you selected we’ll fix it.
What Doesn’t Qualify?
We want to be fair to everyone so here are a few cases where we can’t accept returns or refunds:
- Correct Item, Wrong Expectations: If the item matches your order but not your personal taste, we can’t return or refund.
- User Damage or Misuse: If the item is damaged after delivery due to poor handling or care, it’s not eligible.
- Worn or Altered Items: Only items in their original condition (unworn, unwashed and unmodified) can be returned.
How to Start the Return or Refund Process?
- Contact Us: Email [email protected] with your order ID, a short description of the issue and clear photos of the problem.
- Follow Our Instructions: Our support team will review your case and guide you on what to do. Any unauthorized returns will not be processed.
- Return Shipping: If it’s not our fault, you may need to pay for return shipping.
Refund Timeline
Once we’ve approved your return or refund, we’ll process any eligible refunds to your original payment method. We aim to do this ASAP, but it may take 1-3 business days for the funds to show up in your account. If there’s a delay, get in touch and we’ll keep you updated.
Let’s Make It Right!
At Kukoo Montessori we want to bring joy to you and your kids. If something’s not up to standard we’ll fix it fast and fair. Your happiness is what drives us to create safe, sustainable and educational wooden toys for families around the world.
📧 Need Help? Email us at [email protected] anytime!